Our Rental Terms

Self-Drive Car Hire Terms & Conditions Giraffe Car Rental Limited (GCRL)

Before you rent a car with 4x4uganda, the following terms and conditions are very important in insuring that no misunderstandings arise because of presumption

Vehicle Pickup and Drop-off Locations

We deliver rental cars anywhere in Uganda, Kenya, Tanzania and Rwanda (Terms and Conditions apply). Delivery to the airport and to most hotels in Entebbe and Kampala is free. Renters may return the vehicle to our office or have it picked up from their hotels within Kampala or at the Airport.

Driving License/ Who May Rent the Car?

A valid driving license from the country of residence or an international driving permit is required for self-drive car hire with GCR Ltd. The hirer must be over 20 – 70 years of age and have held a valid driving license for a minimum of 2 years. He must also be in possession of proper means of identification other than a driving license. The company reserve the right not to rent to any person it sees fit.

Authorized Additional Drivers

Persons desiring to drive the vehicle must be authorized by the company and recorded on the rental agreement. The qualification requirements of an additional driver are the same as those for the renter (see above, – Who may rent vehicles?). If the car found driven by an unauthorized person, then all protections and insurance provided under the agreement are void.


Upon confirming the vehicle required, at least a US$100 deposit is required by Visa or Master card or by World Remit or Remitly or direct bank wire. The balance is paid on the day you are picking the vehicle.

Insurance Cover

All our vehicles are comprehensively insured. Loss/damage of tires, tools and windscreens/glasses are not covered by insurance.

Other insurance terms

The Operator’s rental fleet is insured under a policy of motor vehicle insurance (“Policy”) from a company licensed to carry on insurance business in East Africa.

  1. Our Insurance Policy Carters for the vehicle for any damages above US$50, Head on Collusion and theft as well a provide Personal Life Insurance for the passengers. However, the hirer is advised to come with life insurance from the home country. Any damages below US$50 are negotiated between the Hirer and the operator. This Insurance does not cover any damage caused by negligence such as driving under the influence of alcoholism, wheels/trims, cigarette burns, punctures, damage to radio covers, badges, etc.
  • Immediately notify the police if another party‘s guilt is to be ascertained or if any person is injured
  1. Therefore clients are entitled to get police Report and make Police Statement when he or she gets accident because it is what insurance provider base on to compensate, so when the client does not get this police report is to meet all the expenses.
  2. The Excess insurance charged by the operator will vary depending on the car type: Toyota Rav4 USD 400 and Land cruiser USD600.

 Important: The excess charged by the operator in cases of single-vehicle rollover is US$1500. In this case, we encourage you to avoid over speeding especially in Parks and murram roads.

  1. The hirer will comply with the terms and conditions of the insurance policy and pay the owner any excess in the event of the claim.
  2. In case of an accident, we give you another car with a driver at a fee of US$40 per day if you want to continue with your trip. We don’t allow you drive again.

Important: The Operator is not providing insurance services to the Hirer. The Operator manages the insurance provided under the Policy. The Operator reserves the right to determine whether or not to claim under the Policy. In the event of damage to the vehicle, the Hirer agrees to immediately contact, and solely deal with, the Operator.

Overseas use

Our Vehicles are insured for use in only East African countries. Customers must not attempt to take the vehicle overseas without prior consent from this Company or they must pay COMESA insurance at the time of renting the car to cover for the any damage caused in a foreign country and Overseas Breakdown Insurance is supplied at an additional cost. Details available upon request,

Included in the Price

The quotation for self-drive car hire includes comprehensive car insurance cover, unlimited mileage, 24-hour road assistance, and Taxes.

Theft Protection

The vehicle must be locked when unattended. The Hirer is responsible for the security of vehicle. The Hirer must not carry passengers for reward or gain. The hirer should not drive at night beyond 7:00 pm (19:00hrs).

Car Hire Agreement

Cars hired for self-drive are subject to the Company’s standard form of agreement. Notwithstanding the above conditions the Company reserves the right to refuse a hire at any time without assigning any reasons.

Fuel / Gas and Oil

Self-drive rates exclude Fuel / Gas and Oil.

Road Side Assistance

Whereas our rental cars are well maintained and regularly serviced, sometimes things may go wrong. We operate a 24-hour support service, just a telephone call away, we respond promptly. PLEASE DO NOT ATTEMPT to repair the vehicle. The renter may not affect any repair on the vehicle unless authorized by the company to do so.

The Rental Day

The rental day is normally considered 24 hours after the vehicle is delivered to the renter.

In Case of accidents

All accidents must be reported. In case of an accident, the renter is required to obtain data from the other party/parties (license #, Name, Insurance Company, telephone numbers, etc) and then call our company immediately. The renter should not leave the scene until the police and/or one of our agents appear at the scene. The renter also agrees that he/she will assist the company in completing a formal report for the insurance company.

Repossession of vehicle

The company at its sole discretion will repossess the vehicle at any time if:

  1. The vehicle is left abandoned
  2. Client fails to pay for rental or charges
  3. Agreed return date and time has elapsed
  4. The vehicle is discovered to be driven in a reckless manner or used for any purpose not permitted under the agreement
  5. The vehicle is discovered to be driven by an unauthorized person
  6. Vehicle was obtained using fictitious information
  7. The agreement is breached.
  8. The renter was involved in an accident


GCRL only offers refunds under the following conditions;

  1. When you cancel your reservation one month before the hire date; you get a 50% refund
  2. There is a free cancellation policy as long as you are carrying your deposit or payment to a future date.
  3. We do not offer refunds in case you cut your trip short, you can only get a refund upon prior notice and negotiation (Terms and conditions apply)

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